Refund & Return Policy

 

 

At Kay's Lab Diamonds, every order is carefully inspected and securely packaged before shipment.

Damaged During Delivery

We accept refund or return requests only if the diamond or jewelry is damaged during delivery.

Customers must contact us within 7 days of receiving the order and provide:

• Photos of the damaged item
• Photos of the packaging and shipping box
• Order number
• A description of the damage

Once the damage is verified, Kay's Lab Diamonds will provide instructions for returning the item. The item may be inspected upon return before a refund or replacement is approved.

Non-Refundable Orders

We do not accept returns or refunds for:

• Change of mind
• Incorrect size or selection made by the customer
• Customer dissatisfaction when the item matches the listed specifications
• Damage caused after delivery
• Alterations, resizing, or modifications performed by another jeweler

All damage claims must be submitted within 7 days of delivery. Claims submitted after 7 days may not be eligible for a refund or replacement.

This policy is subject to applicable consumer protection laws and regulations.